What we collect
- A. Personal Information - When you register or use our Services, we may collect:
- Full name
- Email address
- Phone number
- Location (city, country)
- Health-related information (provided voluntarily)
- Communication with healthcare professionals
- App usage preferences
- Payment and transaction details (processed securely by third-party providers)
- B. Device and Usage Data - Automatically collected when you use the app:
- Device model, operating system, and app version
- IP address
- Language and time zone
- Location (city, country)
- Crash reports and diagnostic logs
- C. Location Information - Only with your consent, we may collect:
- Approximate location to recommend local healthcare providers
- Time zone for appointment scheduling
Health Information
If you submit health-related questions or symptoms, this may be considered Sensitive Personal Data.
We handle such data with strict confidentiality, using end-to-end encryption and local storage whenever
possible.
We do not sell your health data to any third party.
Use of AI (Artificial Intelligence)
CuraNova includes AI features that analyze your input to provide symptom triage,
wellness insights, and recommend professionals.
Use of AI (Artificial Intelligence)
CuraNova includes AI features that analyze your input to provide symptom triage,
wellness insights, and recommend professionals.
- AI does not make medical diagnoses.
- All interactions are logged for quality improvement.
- Users are informed when interacting with AI vs. real professionals.
- We may use anonymized AI interaction data to improve system performance.
Payment & Financial Data
- Payments are processed through third-party providers (e.g., Stripe, Flutterwave,
Google Play, Apple Pay).
- We do not store full credit card information.
- Payment information is transmitted securely using SSL encryption.
How we use your data
- Deliver AI consultation and telehealth services
- Match you with relevant professionals
- Facilitate appointments and reminders
- Process payments
- Customize your app experience
- Improve our AI and platform functionality
- Comply with legal obligations
We do not sell personal health information. We only share data with your consent, for care delivery, or
where required by law.
Sharing of Information
- Licensed healthcare providers you consult with
- Payment processors for transaction purposes
- Analytics providers (in aggregated form only)
- Regulatory bodies, when legally required
We do not sell or rent your data.
International Data Transfers
CuraNova operates globally. By using our services, your information may
be transferred to and processed in countries outside your jurisdiction. We ensure such
transfers are compliant with data protection laws (e.g., GDPR, UK GDPR).
Your choices & rights
- Access and download your records by contacting our team.
- Update your contact details or preferences in your account.
- Request deletion of your account and data at any time.
- Opt out of non-essential communications using the links in our emails.
For questions or to exercise your rights, email info@adarcrom.com or visit delete-account.html.
Children’s Privacy
CuraNova is not intended for individuals under the age of 16. We do not
knowingly collect data from children without parental consent.
Data retention & security
We keep your data only as long as needed for care, legal, and compliance obligations. We use encryption
in transit and at rest, access controls for clinical staff, and regular security reviews.
If a breach occurs that affects your data, we will notify you and regulators as required.
Changes to This Policy
We may update this Privacy Policy to reflect changes in legal,
technical, or business developments. When we do, we will revise the "Last Updated" date
and may notify users via the app or email.